Contact Danville Water Restoration

What should you do before the crew gets to your Danville home?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether you were able to close the main valve.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Danville date mostly from the 1950s to 1990s, and the decade tells the crew what kind of pipes to expect.
• A good callback number, in case the call drops.
• If you plan to file a claim, which company your policy is with.

Answer what you can, and the crew will fill in the rest during the first visit.

What should you expect when the crew shows up in Danville?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Danville homes help the crew plan?

With homes in Danville built anywhere from the 1950s to 1990s, it helps to know which decade yours came from. Many Danville streets have Victorian, Craftsman, Colonial Revival and two story homes. Basement homes take on water from more directions, so tell us whether it's coming through a wall or from a pipe. Homes near White Lick Creek can take on groundwater or surface water after long rains, which the crew handles differently from a pipe leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of Danville?

Calls from these Danville neighborhoods come to the same number:

• Danville Main Street Historic District · basements are common
• Woodfield on Washington · built mostly in the 1990s to 2000s, basements are common
• Wexford / Wexford Commons · basements are common
• Whisperwood Lakes · much of it from the 1990s to 2000s, finished basements are common
• Danville Courthouse Square Historic District
• Wildwood Estates · homes from the 1980s to 2000s, basements are common

This number also takes calls from nearby Clayton, Station Hill, Prestwick, Belleville, Amo, Kensington, Woodcreek Reserve and Eagle Trace. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?

Who runs the crews behind Danville Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Danville Water Restoration. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.